Product update announcements and download links for CampWorks updates and patches are listed below. IMPORTANT: Please make sure CampWorks is not running when installing updates or the updates may fail. Also, ALWAYS make a safe backup of your database before running any updates.
CampWorks uses a specific 4 part version numbering system (ie 18.104.22.168) defined as follows:
2nd Digit = Update: New features, functionality changes, or interface design changes
3rd Digits = Release: Bug fixes only
4th Digits = Build: Internal build number
Each time a new Update or Release is released the changes will be documented below. As of CampWorks version 3.7.0 the automatic update notifications will be turned on and CampWorks will notify you a new update is available. The full 4 part version number can be viewed by clicking on About in CampWorks. We recommend you always make sure your software is updated to the newest version.
(10/01/19) Version 3.10.1 Is Now Available
A big thanks to all of the input over the last several months. With your support and feedback we continue to make CampWorks even better. Our Fall update is now ready and includes a long list of new features, enhancements, and some bug fixes from previous versions. All updates since version 3.6.3 are inclusive so if you are on version 3.6.3 or later you just need to run this latest update to be up to date. Some of the more notable feature additions/changes are:
Added vendor info to POS
New payment types (Comp, points, coupon)
Ability to set maximum # of simultaneous reservations on a group site
Cancelled reservations removed from manage groups screen
Approval/decline/welcome/thank you messaged displayed on Ingenico credit card machine screens
Maps are now scrollable
Option to automatically charge a guaranteed site fee if the Requested RS# check box is checked on a reservation
Eliminated tendered box if credit card payment to streamline process
Removed password to enter practice mode
Added support for SRED encrypted manual credit card entry devices and ability to manually enter cards on Ingenico devices
Added new security feature options (require logon at startup, force password changes, strong passwords)
New option to default # of guests on a res to speed entry
Added new daily accrual accounting export method as an alternative to QuickBooks export
Improved accuracy of Accrual Basis Tax Report taxable sales amounts
Added 2nd Holiday/Event adder option
IMPORTANT: Changed guests left to checkin/checkout reports and quicklists to be all inclusive of previous dates instead of only the current date. This is to help catch no shows, missed checkins, etc. All reservations prior to the current date should either be cancelled, deleted, or checked in. Therefore, if you haven't been diligent about making sure status is accurate on old reservations, you will need to address these old reservations to make your guests left to checkin/out lists current.
Several new reports and reporting updates
POS option to use same user codes as CampWorks.
Online Reservations now can extend time for those that need more time to make reservation
Online Reservations improved restart after timeouts or no site found, or errors to make it easier to search again.
Online Reservations now have option to charge guaranteed site fee
Online Reservations search again automatically releases previous held rental space
Added option for Boat Slips to charge per foot using the normal daily, weekly, monthly charge rates
Option to accept tips on credit card charges
Removed average daily rate from confirmation letter and added a rate detail section
Added minimum length field to warn if too small of rig/boat is in a large site
Added new option to filter quicklists by rental space type (ie campsite, cabin)
Fixed issue with rig info being duplicated
The getting started manual has been updated to document any setup required for new features. The list above is only a partial list. Full details of all changes are available in our client center development forum. If you are a CampWorks customer and do not yet have a profile in our client center, please use the following link to create your profile. www.viswrks.com/billing/signup. If you already have a profile you can log in through this link: https://www.viswrks.com/billing Through the client center you can enter support tickets, purchase additional options, select and pay for service contracts, and enter development suggestions. You can download the update using the following link. Note that a valid service contract is required for 2019 to install the update.
Also remember these best practices for updates:
Plan a good (not so busy time) to do updates in case you run into any problems.
Perform a backup and make sure you have a safe copy of the databases before you start.
Make sure to shut down CampWorks before running updates.
Version 3.9.0 has been in test with several campgrounds over the last month and is now ready for full release. Version 3.9 includes many new features, key changes, and bug fixes. We recently spent about 3 months on the road meeting and working closely with our customers to better understand their needs, issues, and requests. We have incorporated much of that feedback into this release. More feedback will be implemented in future updates. Some of the more notable feature additions/changes are:
Optional upcharge for 30/50 amp rigs
Can rename rental spaces
New monthly statement control center (significant monthly statement improvements)
Option to automatically charge standard monthly additional charges / discounts
Option to automatically create monthly statements / charge monthly rent
Charge accounts (charge/pay/statements) without a reservation (ie sales to local businesses)
Option to charge a surcharge on credit cards (CardConnect only)
Many new reports including a Daily Business Summary report
Added Complimentary (no charge) stay type
New Daily Discount / Charge
Online reservations support for Rooms
Changes to the interface/design itself are minimal and the transition from 3.8 to 3.9 should be very easy. The getting started manual has been updated to document any setup required for new features. Full details of all changes are available in our client center development forum. If you are a CampWorks customer and do not yet have a profile in our client center, please use the following link to create your profile. www.viswrks.com/billing/signup. If you already have a profile you can log in through this link: https://www.viswrks.com/billing Through the client center you can enter support tickets, purchase additional options, select and pay for service contracts, and enter development suggestions. You can download the update using the following link. Note that a valid service contract is required for 2019 to download the update. The update checks for a valid service agreement before allowing the install to continue. After receiving your payment, we have to manually update your CampWorks account to authorize the update, so please allow several hours after payment before attempting the update. If you have any problems, please contact us for support and we will assist you with the update.
We are happy to announce the newest version of CampWorks is now available for download and install. Over the last month we have been working with several campgrounds to beta test, to ensure this version is reliable and ready for release. Version 3.8 includes significant enhancements and new features. Key areas of improvement are in group reservations and online reservations, but there were many other enhancements and bug fixes throughout the program. Full details will be available in our client center. If you are a CampWorks customer and do not yet have a profile in our client center, please use the following link to create your profile. www.viswrks.com/billing/signup. Through the client center you can enter support tickets, purchase additional options, select and pay for service contracts, enter development suggestions, and see how we are progressing on new versions and complimentary smartphone/tablet apps. (coming soon). Per our previous communications, upgrades are no longer available through our web site. The CampWorks program will monitor availability for upgrades based on your service agreement status and will give you the option to download the updates. If you haven't downloaded and upgraded to version 3.7.1 you must do this first to get the option to upgrade to version 3.8.1. PLEASE NOTE: There was a bug in the earlier releases of 3.7.1 where the directory where the download was placed, was incorrect. The update file will be downloaded to the CampWorks35\Updates folder on the computer that hosts the database, not the CampWorks35\Database\Updates folder as the message indicated. To help you learn the new features in 3.8 we have put together a welcome & training video to explain many of the new features available. You can watch the video using the following link: Watch CampWorks 3.8 Welcome and Training Please take the time to watch the video and feel free to contact us if you have additional questions or need further guidance.
We have been hard at work this summer developing a new release of CampWorks with significant enhancements. Release 3.8 is planned to be available soon. Through the development of 3.8, we found and fixed a few minor bugs in version 3.7.0. Per our communication this spring, new releases are only available to those who have a current (paid) annual maintenance / support agreement. After this update, new releases (ie 3.8) will only be available for download from within CampWorks. All users should update to version 3.7.1. If you have a service agreement, CampWorks will notify you when 3.8 is ready and will download it for you. General information about version 3.8 will be available on this page when the release is available. Full details of the changes will be communicated through our client center. If you did not receive our communication on 2018 planned updates, service agreements, and our new client center, please contact us and we will be happy to fill you in. We strongly encourage everyone to purchase the support agreement. We are making significant investment in our software platform and supporting systems this year. Support agreements enable you to get the best support and the latest software updates to make sure your business runs efficiently. As always, we recommend you perform a backup before running any update. Also, make sure to shut down CampWorks before running updates.
The update process has been simplified to make future updates easier, faster, and less problematic. To accommodate this change the 3.6.3 Update is required before updating to version 3.7. CampWorks will verify that 3.6.3 has been successfully installed as part of the 3.7 update process. You should run the 3.6.3 update link below before doing the 3.7 update. This applies to the master/main computer only. Networked PCs only need to have the 3.7.0 update run. This update provides additional flexibility for payment card processing setup, adds additional options for online reservations and moves the online reservations menu item to the main setup menu. Improvements have been made to the monthly billing process. Several reports were updated and a new group reservation confirmation letter option was also added. Note to use this new letter you will need to setup the letter text in software options. We have also added a new default background image and provided about 5 additional stock backgrounds you can choose from. Future updates will include many more background options. Other miscellaneous bugs were fixed including improvements to handle long reservation notes fields. IMPORTANT: You must update to the latest 3.6.3 update before updating to 3.7.0. Also, you should always make sure you have a safe backup before installing any update just in case there is a problem.
This update includes minor enhancements and bug fixes. This release improves support for EMV (chip card) payment processing devices and incorporates a new integrated payment processing option with CardConnect. Several new reports have also been added.
This update includes minor enhancements and bug fixes to version 3.6.0. The rig size search limitation that was implemented in 3.6.0 can now be turned off in version 3.6.1 by going to Setup Options, Software Options, selecting the Program Flow tab, pressing the Additional Options button and checking "Do not use rig length criteria when searching for available sites". Also as of this version, update notifications will be turned on. This means that CampWorks will check to see if a new update is available when CampWorks starts each time. If a new update is available, CampWorks will notify you and provide a link to this page to see the details of the new update. We no longer send email notifications that new updates are available as ensuring everyone receives the email notifications was tedious and unreliable.
This update includes significant user interface updates including increased size of major screens and improved graphical buttons. Reservation search functions have also been significantly enhanced with more search / filter options and results are displayed in a grid instead of loading directly into the reservation screen. One important change to note is that when searching for available rental spaces, the rig type / length is now used to filter results. In previous versions, rig info was only used to display a warning message when selecting the site that the rig is not accepted or will not fit. With this new change, if you are not seeing all available rental spaces, make sure length/width restriction and available rig type values are properly set on each rental space. Important note: If you are upgrading from version 3.4.x please see the instructions below to upgrade directly to version 3.6.
Upgrade for current 3.4.x or older users to version 3.6.x (Follow these instructions if you are currently using version 3.4.X).
We recommend all CampWorks 3.4 or older users upgrade to the newest version of CampWorks as it adds key new features including mapping, subscription features such as online backup and web reservations, and many other improvements including monthly billing enhancements, streamlined software maintenance billing, online purchase of additional options, and many others. There is no cost for current users to upgrade to version 3.6. However, note that within a few days of upgrading you will receive a notice to pay any past due maintenance fees. After you upgrade, the system will check to see if your annual maintenance is current and will warn you if it is not. The warning will continue each time CampWorks is started until your past due maintenance is paid. We moved to this automated billing and payment system in 2013 so if you are upgrading now you may have several years of maintenance payments due.
Important 3.4.x to 3.6.x update instructions:
NOTE: Migrating from previous versions of CampWorks to 3.6 uses a different technique than previous 3.4 updates. To make the transition from 3.4 to 3.6 easy, we have allowed both versions to remain active at the same time. You can download and install 3.6, import data from 3.4 while keeping version 3.4 unchanged. This way you can do a test install and make sure everything works properly before unistalling version 3.4
Use the following link to download and install CampWorks 3.6 Download now Make sure to select run and answer yes to any security prompts. Note: Depending on your security software, you may need to temporarily disable it to download / install CampWorks 3.6.
During the install, you will be prompted if you want to import data from a previous version of CampWorks. Answer yes and your current 3.4 data will be imported into 3.6 (without impacting 3.4)
After the install completes you should have both 3.4 and 3.6 versions functioning with the same data. There will be a new icon on the desktop for version 3.6.
Click the desktop icon to run 3.6. You will be prompted to enter correct contact information to activate version 3.6.
You can now start using version 3.6, but note that 3.4 and 3.6 are independant. Any data entered into one will not appear in the other.
Important Setup Notes: Please make sure you read through the setup manual, as there are several new features that need to be setup in version 3.6. You also need to make sure that you enable at least one rental space type in the setup by going into Setup & Administration, Software Options, Rental Types tab and checking the enable check box on the appropriate rental space types that you plan to use. Failure to do this will result in various errors occuring when you try to use CampWorks.
After you have verified that the conversion was successful and CampWorks 3.6 is working correctly, you should immediately switch to 3.6 and uninstall version 3.4 to eliminate any confusion by your front desk help on which version to use.
In order to use the QuickBooks integration features, you first will need to download the QuickBooks Integration Library. Use the following link to download and install the library, then the integration features explained in the manual should be available. Note that you will need to follow the Setup instructions for in the getting started manual exactly to integrate CampWorks and Quickbooks.